Cyan Advertising Group
Privacy Policy
Last Updated: August 24, 2026
Cyan Advertising Group (“Cyan”, “we”, “us”, or “our”) respects the privacy of our clients, partners, website visitors, and individuals whose information may be processed through our services. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with Cyan, our website, campaigns, digital services, or platforms we manage on behalf of clients.
Depending on how you interact with Cyan, we may collect information such as: name; email address; phone number; company and job title; business and project information; communications and enquiries; website or campaign form submissions; billing and transaction information; and technical information such as IP address, browser, device, and website activity. When providing marketing, advertising, CRM, website, social media, or digital services for clients, we may also process information provided by those clients or collected through their approved platforms.
Cyan may work with third-party platforms such as Facebook, Instagram, WhatsApp, Meta Business, Google, TikTok, LinkedIn, and CRM, email, analytics, and advertising platforms. Depending on the service, these platforms may provide information such as account identifiers, messages, enquiries, campaign interactions, contact details, and analytics. We only access information required to provide the agreed service and according to the permissions granted through the relevant platform. Use of these platforms is also subject to their own privacy policies and terms.
We may use personal information to provide and manage our services; communicate with clients and partners; respond to enquiries; manage projects and campaigns; operate websites and digital services; manage advertising and social media activity; provide analytics and reporting; process payments and invoices; improve our services; maintain security; and meet legal and contractual requirements. Cyan does not sell personal information processed on behalf of its clients.
In some cases, Cyan processes personal information on behalf of a client. For example, a client may ask Cyan to manage advertising campaigns, social media accounts, lead-generation forms, websites, CRM systems, email marketing, WhatsApp or other messaging channels, and customer enquiries. In these situations, the client generally determines why the information is collected and how it should be used. The client remains responsible for ensuring that it has the required permissions, notices, consents, or legal basis for collecting and using that information. If you have a privacy request relating to a particular company’s campaign or service, you should normally contact that company directly.
Cyan may share information with trusted suppliers and service providers where necessary to deliver our services. These may include hosting and cloud providers, advertising platforms, social media platforms, analytics providers, CRM and email platforms, payment providers, production and technology partners, and professional consultants. Information may also be disclosed where required by law, regulation, court order, or governmental authority. We only share information where reasonably necessary for legitimate business, contractual, technical, security, or legal purposes.
Cyan keeps personal information only for as long as reasonably necessary for the purpose for which it was collected or where required for legal, accounting, contractual, security, or dispute-resolution purposes. Information may also remain temporarily in secure backups until it is deleted through normal backup processes. We use reasonable administrative, organizational, and technical measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online system can guarantee complete security. The original policy follows the same principle of reasonable security safeguards rather than guaranteeing absolute protection.
Depending on applicable law, you may have the right to request access to your personal information; correction of inaccurate information; deletion of your information; restriction of certain processing; withdrawal of consent; and objection to certain uses of your information. We may need to verify your identity before processing a request. For information Cyan processes directly, privacy requests can be submitted using the contact details below. For information processed on behalf of a Cyan client, you may be asked to contact that client directly.
You may request deletion of personal information processed directly by Cyan. Requests relating to information received through Meta, Facebook, Instagram, WhatsApp, or another connected service may also be submitted according to our Data Deletion Instructions. Some information may be retained where required by law or reasonably necessary for accounting, security, contractual, compliance, or dispute-resolution purposes.
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure marketing performance, maintain security, and improve user experience. Some cookies may be provided by third-party analytics, advertising, or technology providers.
Cyan may update this Privacy Policy when our services, technologies, business practices, or legal requirements change. When changes are made, the Last Updated date will be revised.